Next visits. We automatically book your next cleaning according to your plan. A cleaner you rated 5 stars will be assigned again.
Dates and changes. After cleaning, you’ll get an SMS with your next date, time and an edit link. We’ll remind you 2 days before. Your discount appears on the order page.
Payment and cancellation. No prepayment: pay online or in cash after cleaning. Cancel at least 16 hours before to keep your discount. Renew your subscription anytime.
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
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Hotel-grade apartment cleaning in Kraków with delicate surface care, linen change options, insured cleaners & 60-second online booking.
CleanWhale charges transparent flat rates based on the number of rooms and bathrooms — never by the hour. Weekly recurring plans save 20%, and you can check exact live rates in our online calculator or price list.
Yes. Every cleaner arrives with professional, eco-safe cleaning products, microfiber cloths, and a vacuum cleaner included in the price, plus full third-party liability insurance.
Yes — you can book standalone streak-free window cleaning or Kärcher upholstery & mattress extraction, or add oven, fridge, and balcony cleaning in one click.