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Viktoriia

Service professional · Kraków

Viktoriia

Apartment cleaning · Cleaning after renovation · Kitchen cleaning · Window cleaning · Office cleaning

68 Completed orders 4.78 / 5 · 18 reviews

Achievements

  • 50+ completed orders

    68Completed platform orders

  • 1 year on the platform

    1Full years since the first completed platform order

  • 50+ orders in one service

    64Completed orders in one service category

How achievements are earned

Only the highest earned level in each family appears publicly. Achievements do not affect pay or booking priority.

Services and practical experience

From completed orders on CleanWhale

Completed work on the platform

First completed order
Most recent completed order
completed orders in the last 90 days
27

About me

This professional has not added a public introduction yet. Services and completed orders below come from the platform.

Languages
The professional has not published their languages yet.

Customer reviews

4.78/5
18 reviews

Latest reviews approved for public display from completed orders carried out by this professional alone. Automatic translations are marked and include an option to show the original; contact details are removed.

Customer
5/5
I recommend. The lady has been to us for the second time, she cleans very thoroughly, very good service. 🌟

Review translated automatically

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Polecam. Pani była u nas już drugi raz, sprząta bardzo dokładnie, bardzo dobra usługa. 🌟
Customer
5/5
Everything is great!

Review translated automatically

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Wszystko super!
Customer
5/5
Very nice

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Bardzo ładnie
Customer
5/5
I recommend, cleaned thoroughly

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Polecam, rzetelnie posprzątane
Customer
1/5
I ordered an experienced contractor (1.2 times the price), the company sent someone without experience without warning or asking me. In the form, I wrote that there was a possibility of an earlier time, but to confirm it. The lady came 2 hours earlier without informing me and was surprised that no one was home. I asked her to have a mop and a bucket - she didn't have a bucket. The quality of cleaning was below any level. I reported to the company on an ongoing basis, they seemed to respond, the lady made corrections, but the quality did not improve. Basic things like: cleaning the mirror up to the height of the cosmetics standing on the shelf (without lifting them), skipping cleaning the faucets while washing the sink or basin, lack of washing - just wiping the fronts, microwave - lots of smudges, desk without even wiping the base of the monitor, etc. The lady also did not know the scope of cleaning she was supposed to do, surprised that she also had to make the beds or change the bedding (it was prepared), the windowsill was skipped in the cleaning. It's hard to even list everything. After I pointed out to the lady, she started crying. After informing her that I had to leave (the cleaning was dragging on due to corrections), the lady took 15 minutes to gather and dress, which made me late with my child for classes. I will add a few photos although I mainly have videos. Unfortunately, the company does not take responsibility, they offer a discount despite failing on all fronts. I believe that the ORDERED service

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Zamówiłam doświadczonego wykonawcę (mnożnik 1.2 ceny), firma przysłała osobę bez doświadczenia o niczym mnie nie uprzedzając ani nie pytając. W formularzu napisałam, że istnieje możliwość wcześniejszej godziny, ale żeby to potwierdzić. Pani przyszła 2h wcześniej o niczym nie informując i zdziwienie że nikogo nie ma w domu. Prosiłam żeby miała mopa i wiadro - nie miała wiadra. Jakość sprzątania poniżej jakiegokolwiek poziomu. Zgłaszałam do firmy na bieżąco, niby reagowali, pani poprawiała, ale jakość się nie podnosiła. Podstawowe rzeczy typu: mycie lustra do wysokości kosmetyków które stoją na regale (bez podnoszenia ich), pomijanie mycia baterii w myciu umywalki czy zlewu, brak mycia - jedynie przecieranie frontów, mikrofalówka - mnóstwo maz, biurko bez nawet przetarcia podstawy monitora itd itp. Pani nie znała też zakresu sprzątania na jakie przyszła, zdziwiona że należało też łóżka pościelić czy pościel wymienić (była naszykowana), parapet pominięty w sprzątaniu. Ciezko nawet wszystko wymienić. Po zwróceniu Pani uwagi, rozpłakała się. Po informacji, że muszę już wychodzić (sprzątanie przeciągało się z powodu poprawek), Pani zbierała i ubierala się ... 15 minut, przez co spóźniłam się z dzieckiem na zajęcia. Dodam kilka zdjęć choć głównie mam filmiki. Firma niestety nie poczuwa się do odpowiedzialności, oferują rabat, mimo że zawalili na całej linii. Uważam że ZAMÓWIONA usluga

Service area · Kraków

Service area · KrakówGrzegórzki — Previously worked inPrądnik Biały — Previously worked inKrowodrza — Previously worked inBronowice — Previously worked inZwierzyniec — Previously worked inPodgórze Duchackie — Previously worked inPodgórze — Previously worked inCzyżyny — Previously worked inOlkusz — Previously worked inKraków — Previously worked in
Current working areasPreviously worked in

Current working areas

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Previously worked in

  • Grzegórzki
  • Bronowice
  • Podgórze
  • Podgórze Duchackie
  • Prądnik Biały
  • Czyżyny
  • Kraków
  • Krowodrza
  • Olkusz
  • Zwierzyniec

Based on completed orders with an identified district. Past work does not confirm current availability.

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Questions about booking this professional

What services does Viktoriia provide?

Apartment cleaning, Cleaning after renovation, Kitchen cleaning, Window cleaning, Office cleaning.

What experience does Viktoriia have on CleanWhale?

68 completed orders on the platform. Counts may include team orders; experience outside CleanWhale is only shown when provided by the professional.

How do I book an available date with Viktoriia?

Choose a service, address and date in the booking form. The calendar checks the professional’s schedule; the final options depend on your order.

Which areas does Viktoriia serve?

Kraków. Enter your address when booking to confirm that this professional can serve your area.

Where has Viktoriia previously worked?

Grzegórzki, Bronowice, Podgórze, Podgórze Duchackie, Prądnik Biały, Czyżyny, Kraków, Krowodrza, Olkusz, Zwierzyniec. Based on completed orders with an identified district. Past work does not confirm current availability.

How can I pay for the booking?

Cash, Card online/Apple Pay/Google Pay, Klarna, BLIK, Revolut Pay, Przelewy24. Available options depend on the city and order. The booking form shows the final payment methods before you confirm.

Where do the ratings and reviews come from?

Ratings come from the latest public customer feedback on completed orders with this professional working alone. Private feedback and team reviews are excluded from the personal rating.

Which languages does Viktoriia speak?

The professional has not published their languages yet.

Order from this partnerViktoriia · Kraków

Choose a service, address and date in the booking form. The calendar checks the professional’s schedule; the final options depend on your order.

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All cleaning supplies included — no extra charge All cleaning supplies included — no extra charge
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Select cleaning type
Standard
Regular maintenance cleaning for neat homes
Base cleaning 1 cleaner
Most Popular
Deep Clean
Intensive cleaning: all extra options + extra hour & 2 cleaners
All appliances +1 hour 2 cleaners (x2)
Move-in / Move-out
Complete turnover cleaning for your move: all extra options included
All appliances Cabinets & fridge 1 cleaner
What is included in the cleaning of the apartment What is included in the cleaning of the apartment
Your apartment
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1 room
+
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1 bathroom
+
1
1
* Cleaning of the entire apartment, including living room, kitchen & bathrooms
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Kitchenette
-10.00 zł
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More frequent cleaning - higher discount
You can cancel or reschedule your subscription at any time
-20%
Once a week
151.92 zł
-15%
Twice a month
161.42 zł
-10%
Once a month
170.91 zł
😔
One-time cleaning
189.90 zł

After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)

After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date

We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time

Extra options
Wash and hang laundry (1 load) Wash and hang laundry (1 load) We load the washer, unload and hang the laundry. Your washer, detergent and drying rack. The cycle must finish during the cleaning.
50.00 zł
Oven Cleaning Oven Cleaning
40.00 zł
Cooker Hood Cleaning Cooker Hood Cleaning
40.00 zł
Kitchen Cabinet Cleaning Kitchen Cabinet Cleaning
59.00 zł
Dishwashing Service Dishwashing Service
25.00 zł
Refrigerator Cleaning Refrigerator Cleaning
40.00 zł
Microwave Cleaning Microwave Cleaning
18.00 zł
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+
Balcony Cleaning Balcony Cleaning
30.00 zł
-
+
Window cleaning Window cleaning
40.00 zł
-
+
Ironing Ironing
45.00 zł /h
-
+
Litter Box Cleaning Litter Box Cleaning
10.00 zł
-
+
Extra hours Extra hours
50.00 zł /h
-
+
Wardrobe Organizing and Cleaning Wardrobe Organizing and Cleaning
30.00 zł
-
+
Glass balcony balustrade cleaning (per unit) Glass balcony balustrade cleaning (per unit)
20.00 zł
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Your vacuum cleaner
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You need a vacuum cleaner on the order
We will bring a small vacuum cleaner
28.00 zł
Upholstery cleaning
To order upholstery cleaning of furniture and carpets at the same time as cleaning
Upholstery cleaning
-
+
Dry cleaning of a two-seater sofa Dry cleaning of a two-seater sofa
* Pillows are included in the price
140.00 zł
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+
Dry cleaning of a three-seater sofa Dry cleaning of a three-seater sofa
* Pillows are included in the price
160.00 zł
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+
Dry cleaning of corner sofa (4 persons) Dry cleaning of corner sofa (4 persons)
* Pillows are included in the price
170.00 zł
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+
Dry cleaning of a corner sofa ( 5-6 people. ) Dry cleaning of a corner sofa ( 5-6 people. )
* Pillows are included in the price
190.00 zł
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+
Corner sofa dry cleaning ( 7+ pers ) Corner sofa dry cleaning ( 7+ pers )
* Pillows are included in the price
200.00 zł
-
+
Single mattress dry cleaning Single mattress dry cleaning
70.00 zł
-
+
Dry cleaning single mattress from both sides Dry cleaning single mattress from both sides
140.00 zł
-
+
Dry cleaning double mattress Dry cleaning double mattress
140.00 zł
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+
Dry cleaning double mattress on both sides Dry cleaning double mattress on both sides
280.00 zł
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+
Carpet cleaning Carpet cleaning
10.00 zł /m2
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+
Fitted carpet cleaning Fitted carpet cleaning
10.00 zł /m2
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+
Dry cleaning chair Dry cleaning chair
50.00 zł
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+
Dry cleaning of chairs, stools Dry cleaning of chairs, stools
20.00 zł
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+
Dry cleaning office chair Dry cleaning office chair
20.00 zł
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+
Dry cleaning upholstered headboard to bed Dry cleaning upholstered headboard to bed
120.00 zł
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+
Baby stroller cleaning Baby stroller cleaning
60.00 zł
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How we issue invoices

CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.

CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.

The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).

You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.

How we calculate VAT

CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.

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The final cleaning fee will be debited after the completion of the order and in the event that there are no claims to the quality of the service. Now we will only block the sum of the order. The card will be linked to your account automatically
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Apartment cleaning with 1 room and 1 bathroom, kitchen, hallway Upholstery cleaning Minimum order for upholstery cleaning

Detergents All cleaning supplies included — no extra charge
Frequency
One-time cleaning
Estimated service time
3
Number of cleaners
Cleaner
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