CleanWhale > FAQ > Choosing a cleaner

Choosing a cleaner

Customers can choose a cleaner if they previously performed work and received a positive review. When placing an order through the website, a list of available partners is displayed, who the client can prefer. If the desired cleaner isn't on the list, it means they're already busy at that time. You need to look further in the calendar and find another date or choose another cleaner. On the cleaning day the client receives a notification with the cleaner's name and phone, allowing them to contact the cleaner if needed. We're working on creating a pool of experienced cleaners, whose selection will be possible for a small surcharge.

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Other frequently asked questions

We use professional cleaning products that are not only effective against dirt but also safe for people, including children and pets. Each partner has 4-6 different products for various surfaces: glass cleaner, degreasers, antiseptics, and limescale removers. If a client has special preferences or allergies to specific ingredients, cleaners can use the products provided by the client. Cleaners have everything needed for full cleaning — including mop, bucket, microfiber cloths, window squeegees, etc.

Determining the number of rooms in an apartment or house is necessary to calculate cleaning costs. A regular bedroom, living room or office count as separate rooms. If the space is combined, for example kitchen and living room, it counts as one room with a kitchen area. Hallways and kitchen are included in standard cleaning and don't require additional payment. Important: if after renovation the space was redesigned (e.g., one room split into two), the customer can specify the number of rooms themselves when placing the order.

Counting windows is also important for correct cost calculation. One window includes two sashes if they don't reach the floor. A window opening that extends from ceiling to floor counts as one window. If the apartment has balcony doors with glass panels, they also count as one window. With double frames (e.g., if double glazing is installed) each such window counts as two. In winter, window washing is only possible from the inside, and the service cost during this time of year is lower.

On the cleaning day, information about the cleaner appears in your personal account: their name and phone number. You can also contact our support if needed through Telegram, WhatsApp or Facebook Messenger.

The platform works with various payment systems, so clients can pay for services with both bank cards and cash. Tips can be left both in cash and with non-cash payment. All cleaners undergo verification, and the company's insured liability guarantees compensation in case of damage.

We offer a flat rate. The price that we name when you make a booking will not change.

No, we do not collect construction debris.

Our idea of post-renovation cleaning is that you will be able to come back to a clean apartment where you can live right away. All the available surfaces, the furniture, windows and appliances will be cleaned. Dry cleaning of upholstered furniture is booked separately. Please note that it is advisable to book a regular cleaning a week after the post-renovation cleaning.

We don't have equipment that will remove dust particles from the air. They will gradually settle and you will need a light cleaning a few days later.

We have professional equipment and supplies for post-renovation cleaning. Depending on the scope of the cleaning, we can assign your appointment to one to five cleaners.

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