You can get a discount for regular cleaning — it's not a long-term contract, just a discount on each service; you can change or cancel the subscription at any time. There are promo codes — corporate and seasonal, which we publish on social media and in the newsletter. There's also a START code — works once for the first order. You enter promo codes on pages where there's a Promo code field. Promo codes don't stack. We also have daily discounts — available directly in the calendar on the website and in the app. Discounts and promo codes don't stack either.
You pay for the order by card, cash, Apple Pay or Google Pay after the service is completed. If you chose card payment when placing the order, we block the funds, but they are debited from your account only after the service is completed (or unblocked immediately if the order is cancelled). Payment security is provided by the Stripe payment platform.
You can send a link to friends and if they place an order through it, you both get referral points, which you can later use to partially or fully pay for services. To get a referral link, go to your personal account in the Referral program section. Points never expire — you can use them anytime.
The order cost and approximate completion time are shown on the order page. In 99% of cases, the cost doesn't change. If we need significantly more time to complete the service, the cost may change — we always notify you and agree on changes, and explain exactly what the additional time is needed for.
Rate the service in your personal account. We'll contact you within a maximum of 1-2 business days, but usually still on the same business day, and offer a solution.
After you give a negative rating in your personal account, we create a ticket and assign a responsible manager. We clarify the details of the situation with the cleaner and immediately propose a solution that satisfies all parties.
Real people answer messages. You can write through messengers. We reply until 19:00 on weekdays and 18:00 on weekends. We don't have a phone line, but we try to respond as quickly as possible to messages in your preferred messenger and email. If you want to leave feedback about a completed service, the fastest method is to rate it in your personal account. We always reach out if the rating was negative.
We only provide an approximate service completion time. Cleaning may end an hour earlier or take longer — we can't precisely estimate how long it will take. The time shown on the website is approximate and helps you understand when the service will be completed.