CleanWhale > FAQ > How to file a complaint

How to file a complaint

Rate the service in your personal account. We'll contact you within a maximum of 1-2 business days, but usually still on the same business day, and offer a solution.

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Other frequently asked questions

After you give a negative rating in your personal account, we create a ticket and assign a responsible manager. We clarify the details of the situation with the cleaner and immediately propose a solution that satisfies all parties.

After each cleaning the client gets the opportunity to leave feedback and rate the service. If the rating is low, managers contact the client within a business day to find a solution. Complaints about cleaning quality are accepted within 3 days after order completion. Clients give ratings in their personal account — about 2000 ratings monthly with an average of 4.6.

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