CleanWhale > FAQ > How to change the order start time

How to change the order start time

You can edit the order start time 4 hours before it begins. Go to your personal account and choose a new time. If you chose I'll specify the time the day before the order before the order, you'll receive an SMS reminder in the evening — you'll indicate the convenient time via the link.

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Other frequently asked questions

We have the most flexible and simplest cancellation system: if more than 4 hours remain before the order, you can simply cancel it in your personal account. If less than 4 hours remain before the order, you can cancel it with a minimum fee for the cleaner (entirely to the cleaner, platform commission is 0%). Cancellation and payment for cancellation are possible with one click in your personal account. If the cleaner has already arrived at the order and it needs to be cancelled, you pay the full service price.

You can change the order at any time in your personal account — even during execution. For example: it started raining and window washing doesn't make sense — just go to your account and remove window washing. The sum will be recalculated immediately, for example with card payment after order completion the correct final amount will be charged. In your personal account you can also change the payment method — for example, set a card instead of cash or vice versa. You can do this before, during and after order completion.

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