How to cancel an order

You can change the order at any time in your personal account — even during execution. For example: it started raining and window washing doesn't make sense — just go to your account and remove window washing. The sum will be recalculated immediately, for example with card payment after order completion the correct final amount will be charged. In your personal account you can also change the payment method — for example, set a card instead of cash or vice versa. You can do this before, during and after order completion.

You simply choose the cleaning frequency on the website, and after completion we immediately create a new order for the future. It's not a contract — the order is created exactly at the chosen interval in advance, it can be changed, cancelled, edited, postponed. You'll receive an email and SMS about order creation, and then reminders — and the order can be edited at any time. Subscription is simply a convenient way not to create regular orders manually.

We only provide an approximate service completion time, as well as the number of cleaners on your order. This information is immediately visible on the order page and in the confirmation email. If you think the indicated time is insufficient — choose additional hours. If you think more cleaners are needed on the order — choose the corresponding number of additional hours.

Standard cleaning includes a complex of works aimed at maintaining cleanliness in residential and office premises. Our partners perform wet and dry cleaning of all surfaces, including floors, furniture, baseboards and window sills. Sanitary areas are cleaned with special care: sinks, toilets, shower cabins and bathtubs are thoroughly washed and disinfected. In the kitchen area we clean countertops, stove, sink, outer surfaces of cabinets and appliances. Some services are not included in standard cleaning. For example, we don't wash ceilings and chandeliers, since our partners cannot bring ladders with them. We also don't move heavy furniture, don't clean blinds as part of regular cleaning, and don't deal with disinfection of premises. In addition, cleaning of stairwells and common corridors of multi-apartment buildings is not included in the service cost, since these zones belong to the responsibility of management companies.