Non-standard requests

We only provide an approximate service completion time. Cleaning may end an hour earlier or take longer — we can't precisely estimate how long it will take. The time shown on the website is approximate and helps you understand when the service will be completed.

We provide services in Warsaw and surroundings. When placing an order on the website you can choose the exact location, and the system will automatically calculate the cost, taking into account any additional fee for distant travel.

On the cleaning day, information about the cleaner appears in your personal account: their name and phone number. You can also contact our support if needed through Telegram, WhatsApp or Facebook Messenger.

The platform works with various payment systems, so clients can pay for services with both bank cards and cash. Tips can be left both in cash and with non-cash payment. All cleaners undergo verification, and the company's insured liability guarantees compensation in case of damage.

We work only with verified cleaners who undergo multi-stage verification: interview, test cleaning, checks. Clients' personal data is protected, and all cleaners sign a confidentiality obligation.

When ordering services, the client automatically accepts the public offer posted on the website. For legal entities a separate contract is possible.

We offer special terms for corporate clients. Offices, shops, restaurants can order regular cleaning, receiving discounts and accounting documents. A partner program is also possible, in which companies receive promo codes for their employees. We also have a franchise for developing the platform in various European countries and the USA for CleanWhale.

Handyman is a service for small repairs and home work. Our specialists handle: hanging pictures, mirrors, shelves, curtain rods; furniture assembly (cabinets, beds, desks); replacing faucets and small plumbing elements; repairing doors, handles, hinges; installing lamps and small electrical elements; and other simple repair work. Service is billed hourly. The client provides materials and parts themselves, or we agree on purchasing them separately. Order through CleanWhale website and describe in comments what specifically you need — we'll estimate the scope of work.