CleanWhale > FAQ > Safety during cleaning

Safety during cleaning

We have been working since 2016. We have an experienced team and a smoothly running recruitment and training system. We do a thorough background check accompanied by several interviews, test cleanings and exams. All our cleaners have long-term contracts.

We take responsibility for the safety of your personal data. Our employees sign an additional confidentiality agreement.

Order window cleaning Order apartment cleaning

Other frequently asked questions

Rate the service in your personal account. We'll contact you within a maximum of 1-2 business days, but usually still on the same business day, and offer a solution.

After you give a negative rating in your personal account, we create a ticket and assign a responsible manager. We clarify the details of the situation with the cleaner and immediately propose a solution that satisfies all parties.

After each cleaning the client gets the opportunity to leave feedback and rate the service. If the rating is low, managers contact the client within a business day to find a solution. Complaints about cleaning quality are accepted within 3 days after order completion. Clients give ratings in their personal account — about 2000 ratings monthly with an average of 4.6.

Live support service

No robots and automatic answers - ask a question and get a quick answer from a human